Designation – Public Relations Officer
Location: Kollam
Category: Administration & Operations
Role Overview
The Public Relations Officer (PRO) is responsible for ensuring a seamless patient experience from admission to discharge by providing patient counselling, grievance redressal, financial counselling, discharge coordination, emergency case coordination, and interdepartmental liaison. The PRO acts as the primary communication link between patients, attendants, consultants, clinical departments, and hospital management to enhance patient satisfaction while ensuring compliance with hospital policies, statutory requirements, and NABH standards.
Key Responsibilities
- • Patient relations and grievance handling
- • Patient assistance and coordination
- • Ensuring patient satisfaction and service excellence
- • Coordination with hospital departments
Qualifications & Requirements
- MSW
Experience
- 1-2 Years of Experience in a Hospital.
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